Terms & Conditions

Booking Policy

Welcome to Royal Lily Premium Spa. By booking an appointment with us, you agree to the following terms and conditions. Please read them carefully.

How to Book

• Appointments can be booked online through our website, by phone at +63 912 345 6789, or in person at our spa.
• Online bookings are available 24/7 for your convenience.
• We recommend booking at least 2 hours in advance for same-day appointments.
• Advance bookings can be made up to 30 days ahead of your desired appointment date.

Operating Hours

Service Duration

All service durations listed are approximate and include preparation and consultation time. Please arrive 10-15 minutes before your scheduled appointment to complete any necessary forms and to fully enjoy your experience.

Cancellation & Rescheduling Policy

We understand that unexpected circumstances may arise. Our cancellation policy is designed to be fair to both our clients and our therapists.

Cancellation Notice

• Cancellations or rescheduling must be made at least 2 hours before your scheduled appointment time.
• For group bookings or packages (2 or more persons), please notify us at least 24 hours in advance.

How to Cancel or Reschedule

• By phone: Call us at +63 912 345 6789
• By email: info@royallilyspa.com
• In person: Visit our spa at 123 Rizal Avenue, Makati City

Late Arrival Policy

• If you arrive late, your treatment time may be reduced to avoid delaying the next client's appointment.
• The full service price will still apply regardless of the shortened treatment time.
• If you arrive more than 15 minutes late, we may need to reschedule your appointment.
• Please call us if you are running late so we can advise you on the best course of action.

Payment Policy

Accepted Payment Methods

• Cash - Philippine Peso (₱)
• GCash - Scan to pay or send via QR
• Maya - Scan to pay or online transfer
• Credit/Debit Cards - Visa, Mastercard
• Bank Transfer - BDO, BPI, Metrobank

Payment Terms

• Payment is due at the time of service unless otherwise arranged.
• For online bookings, payment may be made upon arrival at the spa.
• We may require a deposit or full prepayment for large group bookings or special packages.

Prices

• All prices are in Philippine Peso (₱) and are subject to change without prior notice.
• Promotional prices and discounts cannot be combined unless explicitly stated.
• Prices listed include all applicable taxes.

Health & Safety

Client Responsibility

For your safety and the safety of our staff, please inform us of the following before your treatment:

• Any medical conditions, injuries, or allergies
• If you are pregnant or may be pregnant
• Recent surgeries or medical procedures
• Any skin conditions or sensitivities
• If you are taking any medications that may affect your treatment

Our Commitment

• All our therapists are licensed and highly trained professionals.
• We use only premium, natural, and ethically-sourced products.
• All equipment and treatment rooms are thoroughly sanitized between clients.
• Clean linens and towels are used for every client.

Age Requirement

• Clients must be at least 18 years old to receive treatments without a guardian.
• Minors (ages 12-17) may receive select treatments when accompanied by a parent or legal guardian.
• Children under 12 are not permitted in treatment areas for safety reasons.

Privacy Policy

Information We Collect

When you book an appointment with us, we collect:

• Full name
• Contact number
• Email address (optional)
• Appointment history and preferences

How We Use Your Information

• To confirm and manage your appointments
• To send appointment reminders (if you opt-in)
• To improve our services based on your preferences
• We will never sell or share your personal information with third parties without your consent

Data Protection

We are committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. Your data is stored securely and accessible only to authorized personnel.

Your Rights

• You have the right to access, update, or request deletion of your personal information.
• To exercise these rights, please contact us at info@royallilyspa.com.

Contact Us

If you have any questions about these terms and conditions, please don't hesitate to reach out to us.

Last updated: November 09, 2026